Three mobile hong kong customer service

This is a Go Roam destination. Choose another destination. Check that international roaming is activated on your phone and your account. Hong Kong is a Go Roam Around the World destination, so you won't be charged for using up to 12GB of data — it'll simply come out of your allowance. After that a small surcharge applies see below. If you've gone over your allowance in a Go Roam you'll pay special lower roaming rates, letting you use your phone abroad at no extra cost, or you can buy an Add-on in My3.

Check your specific price guide for more detailed info on your rates. Calls and texts to the UK and using data in Go Roam destinations are included in your allowance.

Hong Kong is a Go Roam Around the World destination, so you won't be charged for using up to 12GB of data — it'll simply come out of your credit or Add-on allowance. If you've gone over your allowance in a Go Roam destination, you'll pay special lower roaming rates, letting you use your phone abroad at no extra cost, or you can buy an Add-on in My3. Go Roam rates apply to calls and messages to standard UK landline or mobile numbers, to calls and texts made to standard landline and mobile numbers between Go Roam in Europe destinations and using data outside of allowance.

If you go over our Fair Use data allowance you'll be subject to a surcharge. For more information about roaming charges please check our Price Guideor find out more about Go Roam. Find out how much it will cost from Hong Kong to Your feedback is totally appreciated.

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three mobile hong kong customer service

But seeing as your problem hasn't been fixed, you can still get help. Pay As You Go Roaming charges. Calling or texting another country? Coverage in Hong Kong. If you don't see coverage on the map above, it's for one of 2 reasons: We might not have map data for this area, even though you do have coverage there. We might not have roaming coverage there. For these reasons, this map is intended only as a guide to the coverage you'll get.

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Comes out of your allowance.The package will be terminated on the next day of package expired at Hong Kong time automatically and there is no pro-rata calculation even the Pass is effective in the middle of the day.

Manual re-subscription is required after package expired. Manual termination before package end date will be effective instantly and the remaining data usage will be forfeited at the same time. Card is valid for 60 days from the activation date.

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Each time you recharge your card, its validity will be reset for further 60 days to retain the mobile number. Card is not supported the roaming service. Please click here for the details of WhatsApp Package.

Please click here fot the details of 3 SuperTalk Service. Remarks: You will receive a message with the new stored value and the expiry date upon every successful recharge. Press Callvia mobile phone to check the "Check Dight". For recharge via yycard point, customer is required to enter the mobile number and Check Digit. Data SIM. Recharge Bonus Recharge. Recharge 1. Recharge Voucher Purchase a recharge voucher at any 3Shopor authorized dealers. Simply follow the recharge procedure printed on the voucher to recharge your card while you are in Hong Kong or overseas.

Simply follow the recharge procedure printed on the e-voucher to recharge your card. The recharge value will be instantly loaded to your account. The recharge value will be added to your account after 2 working days. Our merchant code is "06". Online Recharge via 3. Online Recharge via yycard point Please click www. Online Recharge via HKWalker.

The card is activated. You will receive a short message from the system displaying your assigned mobile number, total stored value, expiry date, check digit This number allows you to recharge via ATM and PPS and password This password enables you to recharge by dialing with any touch-tone phones. For receiving calls diverted to local telephone no.

For receiving calls diverted to overseas telephone no.Click here to view terms and conditions. Face Value.

After the default data package used up or expired, the data packages below are available for subscription. Local Data Package. Roaming Data Day Pass Taiwan - 5-Day Designated Destinations.

IDD Package Details. Voice Mail Service Package.

three mobile hong kong customer service

This service will be renewed automatically every 30 days and package charge will be deducted from the remaining balance of prepaid SIM Once the service is activated, calls received in busy, no answer and unreachable conditions will be forwarded to voice mail automatical To check voice message, local and roaming airtime will be charged Calls forwarded to voice mailbox will be charged at airtime rate.

The card is activated. You will receive a short message from the system displaying your assigned mobile number, total stored value, expiry date, check digit and password This password enables you to recharge by dialing with any touch-tone phones. The recharge value will be instantly loaded to your account.

You will receive a message with the new stored value and the expiry date upon every successful recharge. Each time you recharge the card, recharge bonus will be granted to your account as below: Recharge Voucher Amount.

Voucher Sales Channel Address in Chinese version will be provided, please click here for more information. For receiving calls diverted to local telephone no. For receiving calls diverted to overseas telephone no.Due to the current circumstances, a number of our stores nationwide are temporarily closed. Wherever possible, it's better for now to use our digital tools to answer your questions. Find the one that's right for you below.

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You can answer most queries on Three app and manage your account at the tap of a thumb. Get the Three app. Visit Three Store Now. Ask our presenters anything about our products and services on our hourly live broadcast channel. Visit Three Live.

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I need help with my bill. I have a question about paying my bill. I need help with my device. I want to return or exchange my device. I'm having problems with my internet. How do I check my balance? When's my payment due? What are SMS shortcodes? How do I check my allowance? I want to know more about call charges. Got to the end of your plan? Looking for something new? Remember, you can always use the Three app or go online to choose your upgrade hassle free. Or, if you prefer, pop into your local store for a chat with our team.

My bill was higher than I expected. How do I check my price plan? I want to change my price plan. I keep going over my allowance.Syncs with the Power of Drums". Wins bids for 40MHz of spectrum in the 3. Completes successful 5G outdoor network trials in the 3. Ushers in 4. Hutchison Telecommunications Hong Kong becomes the preferred non-equity partner of Vodafone in Hong Kong in roaming and global corporate sales services Storms the home broadband market with launch of a large-scale 3Home Broadband promotion campaign Hutchison Telecommunications Hong Kong Holdings Limited is selected as a constituent of the Hang Seng Sustainability Benchmark Index.

Launches 3. Wins in Yahoo! Unveils Asia's first dual-band network in Hong Kong. Launches the Company's third digital mobile telephone service "Everyday PCS" and becomes the only mobile operator in Hong Kong that operated three digital networks. Launch of Hong Kong's first analogue mobile telecommunications services in Hong Kong. Hutchison Telecom Hong Kong starts mobile business.

We were granted a licence to operate an AMPS cellular radio telephone network in and commenced the provision of analogue mobile telecommunications services in We launched 4. Inwe upgraded the existing network architecture and completed 5G outdoor network trials in the 3. We were the first to make a live outdoor broadcast via a 5G network in Hong Kong. At midnight of 1 Aprilwe officially launched 5G service. Strategy We are dedicated to developing mobile telecommunications technology and providing innovative and customer-oriented services.

We also benefit from extensive relationships with handset vendors, as well as applications and service providers. This helps us to lead the industry through consumer-friendly mobile applications, innovative offerings, advanced mobile devices and diversified corporate solutions.

We play a prominent role in developing a new economy ecosystem by serving consumer and corporate customers from a diversity of capabilities in fields such as the Internet-of-Things IoT concept and 5G technology. Products and Services We offer 5G, 4G LTE, 3G and GSM dual-band mobile telecommunications services, thereby enriching our already-diverse mobile data-centric portfolio with an ultra high-speed and low-latency high definition multimedia platform.

Popular services and applications include Over-The-Top OTT platforms, direct carrier billing offerings, mobile device security management, eBooks, music downloads, movies-on-demand, mobile social networking applications and FinTech. We also provide customers with easy-to-use services while they are overseas, such as an extensive roaming facility throughout various countries and regions, thanks to partnerships with top-tier international operators and membership of a mobile alliance.

This allows customers to enjoy value-for-money roaming via our flat-rate roaming daily pass. Our Mission 3 Hong Kong is committed to continuously steering service innovations with an aim to enhance customer experience in mobile communications. Spearheading mobile data development, our goal is to shape the future of the market and provide customers with new communications and infotainment experience on a versatile mobile platform.

OneWorld" strategy Appointed lead operator to build an integrated 5G radio system for Hong Kong Convention and Exhibition Centre Completes successful 5G outdoor network trials in the 3.Most smartphones show different icons on the top of the screen indicating if Wi-Fi or mobile data is in use. Examples are shown below. Please refer to your handset user guide for details. Internet tethering enables other devices to share Internet connection of your handset at the same time. If you are not using the above versions, you may connect your handset to iTunes and it will automatically require an iOS update.

To avoid unnecessary roaming data charges, customers may disable the feature that allows automatic connection to mobile data before leaving Hong Kong the steps are shown below. Please also note that browsing any websites overseas will incur roaming data service charges based on your data usage. Auto Connect is a feature that enables your device to automatically switch from mobile data to Wi-Fi network is detected. After the first set-up, you may enjoy high-speed surfing experience without having to login every time.

In general, the first bill will be sent to the new customer two weeks after the service becomes effective, but it also depends on the bill cut-off date. We issue monthly bills to customers. If your service commences after the bill cut-off date, your first bill will include pro-rata charges between the service commencement date and the bill cut-off date together with a full-month advance service charge.

Please follow the steps below: 1. Skip to navigation. Toggle navigation. Menu Close. Home Customer services Consumer support csl. Q csl What is Internet tethering and how do I set up this function? Android 4. Notes: Internet tethering is applicable to certain devices with designated tariff plans only. Set-up procedures and options may vary depending on the handset model. Activating Internet tethering will consume more power of your device. If you move outside Wi-Fi coverage, your device will automatically connect to mobile data.

Q csl How do I avoid unnecessary data roaming charges? Q csl What is Auto Connect? Q csl When will I get my first bill if I am a new customer?

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If you have any question, please call csl customer service hotline for assistance. Q csl Why are the service charges on my first bill different from those stated in my service plan? Q csl What is an itemized bill? An itemized bill shows a detailed local call record. Q csl How do I dial Roaming calls? My HKT. Consumer support. Fixed line.Yes, you can. Please click Tariffs for more details.

If you do not purchase a plan, you can use voice and SMS services at the standard rate of Pay as You Go, but you are unable to use the data service in the UK. It is recommended to buy a plan.

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Click our plans for more details. Your original China Mobile number used in mainland China does not need to have the roaming function switched on. You can enjoy the service for free with our limited-time exclusive trial from now till 31st March You can request refund if you have not activated your SIM card data plan within 14 days of your online purchase. It is not refundable if the transaction is done more than 14 days ago.

All top up amounts are non-refundable in all circumstances. Skip to main navigation. It all starts here Getting the most out of your mobile with the best of our network is easy and fast. Enjoy mobile data, minutes and texts and more in just four steps.

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Clients can purchase a monthly package which covers the UK, EU and selected destinations total 45 destinationsmainland China and Hong Kong. What benefit does CMLink offer? What do CMLink Plans look like and how to subscribe? What are the UK rates? What are the international roaming rates? Can I request refund on SIM card data plan or top up amount of online purchase? We use multi-SIMs, which allow you to pop out the size you need for your device.

three mobile hong kong customer service

How do I get a SIM card? Getting your SIM is easy. How long does it take to get my free SIM?


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